If you aren't totally satisfied with your purchase, you can return it in its original condition within 14 days for a full refund (excluding original delivery fees).

Who delivers your parcels?
Depending on the size and weight of your order we will use either Royal Mail, UPS or DPD, and for Large or Fragile items such as furniture or large mirrors, we will use a private courier.

What happens if I miss a delivery?
UPS and DPD will attempt delivery for 3 consecutive days, after which your order will be returned to us here. If your order is being delivered by Royal mail they will pop a card through your door to advise you on the next steps and rearrange the delivery. If you have ordered using a Large and Fragile Item service we will need to rebook your slot which can take up to 3 weeks, depending on your location.

Do you ship internationally?
Yes we do.

How long will delivery take?
Standard Delivery is 3-5 working days and Next day is the next working day if ordered before 3 pm the day before (excluding weekends). Please note some of our items carry longer lead times so please check the delivery information or product page for more information.

Can I change my delivery address after I have placed my order?
Amendments to orders can only be made if your order hasn't been dispatched. Please email your request.

What do I do if my order does not arrive after the last estimated delivery date?

Please contact us immediately either via email or phone and we will investigate this for you. We are unable to investigate until the last working day has passed, i.e, if you have been estimated 3-5 working days for delivery please contact us only if the 5th working day has passed. Please check your order confirmation for details about your delivery date.

How do I arrange a return?
To arrange a return, please email hello@peachyparrot.com or simply fill out your returns slip which should have been included with your delivery and send it back to us along with the item(s) you would like to return. Please note, unfortunately we do not refund return costs but hope to be able to offer this in the future.

What if my item is Faulty?
Please email hello@peachyparrot.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or refund.

How long do I have to return an item?
All returns must be received by Peachy Parrot within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.

How long will it take for my refund to be processed?
Refunds will not be issued until your return has been received and processed. Processing can take approx 2 working days after we have received your return but can take longer during busy periods. Your bank may take an additional 2 working days to receive the funds into your account (please check with your bank for further details).

How will I be refunded?
Refunds will be returned to the original payment method used, for example, if you pay by card we will refund you to the same card used to place the order.

How do I contact your customer services team?

By email: hello@peachyparrot.com

Do you have shops or a showroom that I can visit?

We currently don’t have a showroom but hope to have one in the near future.

Why are products on the website out of stock?
We like to source unique and often handmade artisan products that are not usually found on the high-street and often come from abroad. Because of this, there are often low quantities available and delays with shipping but we will always try to re stock where possible. Feel free to email hello@peachyparrot.com and we will notify you when an item is back in stock.

Can I pre-order a product?
You can email hello@peachyparrot.com to register your interest for a product or where possible pre order.